Refund policy
Return & Refund Policy
Last Updated: August 2026
At PawHoney Home, every product is custom-made with love using your pet’s photo, name, and personalized design choices. Because each order is created especially for you, we encourage you to carefully review all details before placing your order.
Personalized Products
All personalized products are made exclusively for each customer. For this reason, we do not accept returns, exchanges, or refunds for:
* Change of mind
* Incorrect size selected by the customer
* Incorrect spelling or personalization details provided by the customer
* Color or design preferences after production has begun
* Orders placed by mistake
Please double-check all personalization details before completing your purchase.
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Damaged, Defective, or Incorrect Orders
Your satisfaction is very important to us.
If your order arrives:
* Damaged during shipping
* Defective due to a manufacturing error
* Different from what you ordered
Please contact us within 7 days of receiving your order.
Email: pawhoneyhome@gmail.com
Please include:
* Order number
* Clear photos of the product
* Photos of the shipping package (if applicable)
* Brief description of the issue
After reviewing your claim, we will gladly provide a replacement or issue a refund when the error is our responsibility.
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Order Changes & Cancellations
Orders may be modified or canceled within 12 hours of purchase.
After this period, production begins and changes or cancellations can no longer be guaranteed.
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Production Time
Every item is handcrafted specifically for your pet.
Estimated production time:
2–4 business days
Production begins after your order and personalization details have been confirmed.
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Shipping Time
Shipping begins once production has been completed.
Estimated delivery:
Standard Shipping: 3– 7 business days
Express Shipping: 1–2 business days
Please note that shipping carriers may occasionally experience delays beyond our control.
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Refund Processing
If your refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund.
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Lost Packages
If your package is marked as delivered but cannot be located, please contact the shipping carrier first.
If you still need assistance, contact us and we will do our best to help you resolve the issue.
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Contact Us
If you have any questions about your order or this policy, we’re happy to help.
PawHoney Home
📧 Email: pawhoneyhome@gmail.com
Thank you for choosing PawHoney Home. We appreciate the opportunity to create something special for you and your beloved pet. 🐾