Política de privacidad
PAWHONEY HOME PRIVACY POLICY
Last updated: August 5, 2026
PawHoney Home operates this store and website, including its data, content, features, tools, products, and services, to provide customers with a secure and personalized shopping experience. In this Privacy Policy, the website, store, and services provided by PawHoney Home are collectively referred to as the “Services.”
Our store uses Shopify’s technology platform to provide the Services, process orders, and facilitate purchases.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you:
* Visit or use our website.
* Create an account.
* Make a purchase.
* Submit photographs, names, text, or designs to personalize a product.
* Communicate with us.
* Participate in promotions or activities related to our store.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, use, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how we handle your personal information.
1. Personal Information We Collect
When we use the term “personal information,” we mean any information that identifies you or can reasonably be linked to you.
Personal information does not include anonymous or de-identified information that cannot reasonably be used to identify you.
Depending on how you interact with our store, we may collect the following categories of information:
Contact Information
We may collect:
* First and last name.
* Billing address.
* Shipping address.
* Telephone number.
* Email address.
Payment Information
We may process information related to:
* Credit or debit cards.
* Payment methods.
* Payment confirmations.
* Transaction details.
* Billing information.
* Payment and refund status.
Payments are processed through Shopify Payments or other third-party payment providers. PawHoney Home generally does not directly receive or store your full payment card number.
Account Information
When you create an account with our store, we may collect:
* Username.
* Password.
* Shopping preferences.
* Account settings.
* Order history.
* Account security information.
Order and Transaction Information
We may collect information about:
* Products you view.
* Products you add to your cart.
* Items you save or purchase.
* Previous orders.
* Cancellations.
* Return or replacement requests.
* Personalization preferences.
* Information needed to prepare and ship your order.
Photographs, Names, and Content for Personalized Products
PawHoney Home offers personalized products. To prepare these products, you may provide us with:
* Photographs of pets.
* Photographs of people.
* Names of pets or people.
* Phrases, dates, or messages.
* Color, background, or style selections.
* Files, images, designs, or special instructions.
* Contact information intended to appear on pet identification tags.
We use this content only to prepare, produce, review, deliver, promote when authorized, or provide support related to the product you ordered.
By providing a photograph, design, name, text, or other file, you represent that you have the right and permission to use it and to allow PawHoney Home to use it for the purpose of creating the requested product.
You must not submit illegal, offensive, fraudulent content, content protected by third-party rights without authorization, or content that violates another person’s privacy.
Communications With Us
We may collect information you provide when you:
* Contact us by email.
* Submit an inquiry.
* File a complaint.
* Request assistance.
* Report a problem with an order.
* Communicate with us through social media or contact forms.
Device Information
We may automatically collect:
* IP address.
* Device type.
* Browser type.
* Operating system.
* Unique identifiers.
* Network connection information.
* Approximate location based on your IP address.
Website Usage Information
We may collect information about how you use our store, including:
* Pages visited.
* Products viewed.
* Browsing time.
* Items added to your cart.
* Interactions with advertisements.
* Date and time of access.
* Links selected.
* Activity related to cookies and similar technologies.
2. Sources of Personal Information
We may collect personal information from the following sources:
Directly From You
For example, when you:
* Make a purchase.
* Create an account.
* Complete a form.
* Communicate with us.
* Submit photographs or instructions to personalize a product.
* Request a return, correction, or replacement.
Automatically Through the Services
We may collect information from your device and activity through cookies, pixels, server logs, and similar technologies.
From Our Service Providers
We may receive information from companies that assist us with:
* Payment processing.
* Store operation.
* Printing and production.
* Shipping and delivery.
* Cloud storage.
* Advertising.
* Data analysis.
* Customer support.
* Fraud prevention.
From Shopify, Business Partners, and Third Parties
We may receive information from Shopify, social media platforms, advertising partners, shipping companies, application providers, and other third parties involved in providing our Services.
3. How We Use Your Personal Information
We may use your personal information for the following purposes:
Processing and Fulfilling Orders
We use your information to:
* Confirm purchases.
* Process payments.
* Prepare products.
* Personalize items.
* Review customer instructions.
* Arrange shipping.
* Provide tracking information.
* Manage cancellations, replacements, or returns when applicable.
* Communicate with you about your order.
Creating Personalized Products
We use the photographs, names, text, files, and instructions you provide to:
* Design the requested product.
* Adapt an image to the size or format of the item.
* Prepare a preview when applicable.
* Print, sublimate, engrave, or manufacture the product.
* Correct quality issues.
* Manage a reprint or replacement.
* Resolve questions related to the design.
Due to the personalized nature of our products, it is important that all photographs, names, addresses, telephone numbers, and other information you provide are accurate before you complete your order.
Providing, Personalizing, and Improving Our Services
We may use your information to:
* Maintain and manage your account.
* Remember your preferences.
* Improve our website.
* Recommend related products.
* Analyze store performance.
* Improve our products and processes.
* Provide a more personalized shopping experience.
Marketing and Advertising
We may use your information to:
* Send promotional emails.
* Inform you about products, discounts, or updates.
* Display personalized advertisements.
* Measure the effectiveness of our campaigns.
* Recommend products based on your activity or previous purchases.
You may unsubscribe from promotional emails by using the unsubscribe link included in those messages.
Even after you unsubscribe from promotional communications, we may continue to send necessary messages regarding your orders, payments, shipping, account, or customer service requests.
We will not publish personal photographs or pet photographs submitted for an order on our social media accounts, advertisements, or promotional materials without your authorization, unless the image is already publicly available or such use is otherwise permitted by law.
Security and Fraud Prevention
We may use your information to:
* Verify transactions.
* Protect your account.
* Detect suspicious payments.
* Investigate fraudulent or illegal activity.
* Protect the security of our store.
* Prevent misuse of our Services.
* Protect our rights and the rights of our customers.
You are responsible for keeping your account login credentials confidential.
Communicating With You
We may use your information to:
* Answer questions.
* Request clarification about a personalization.
* Notify you if a photograph does not have sufficient quality.
* Provide order updates.
* Handle complaints.
* Resolve problems.
* Maintain our business relationship with you.
Complying With Legal Obligations
We may process your information to:
* Comply with applicable laws.
* Maintain business and tax records.
* Respond to valid legal requests.
* Cooperate with government authorities.
* Defend ourselves in legal proceedings.
* Investigate violations of our terms and policies.
* Protect our rights and the rights of third parties.
4. How We Disclose Personal Information
We may disclose personal information when necessary to operate our store and provide our Services.
Shopify and Service Providers
We may share information with Shopify and service providers that assist us with:
* Store hosting.
* Payment processing.
* Order management.
* Production and personalization.
* Printing and sublimation.
* File storage.
* Customer support.
* Technology services.
* Data analysis.
* Fraud prevention.
* Shipping and delivery.
These providers may only access the information necessary to perform their services.
Shipping Companies
We may share your name, address, telephone number, email address, and shipping details with shipping carriers and logistics providers to deliver your order.
Production Providers
When a product is produced or processed with the assistance of an outside provider, we may share the photographs, designs, names, instructions, and order details strictly necessary to manufacture the product.
Advertising and Marketing Partners
We may share certain information with advertising and marketing partners to:
* Display advertising.
* Measure campaigns.
* Analyze visitor activity.
* Provide personalized recommendations.
Depending on where you live, you may have the right to opt out of the sale, sharing, or use of your information for targeted advertising.
When You Authorize Us
We may disclose information when you:
* Request it.
* Authorize it.
* Use a third-party integration.
* Share content through social media widgets.
* Ask us to ship a product directly to another person.
Business Transactions and Legal Obligations
We may also disclose information:
* In connection with a merger, sale, reorganization, or transfer of the business.
* During insolvency proceedings.
* To respond to a court order, subpoena, or valid government request.
* To enforce our terms and policies.
* To protect our Services, rights, customers, or third parties.
* When disclosure is required by applicable law.
5. Our Relationship With Shopify
Our store is hosted on Shopify.
Shopify collects and processes personal information related to your access to and use of our store in order to provide and improve its technology services.
Information submitted to our store may be transferred to and processed by Shopify and service providers located in countries other than the country where you live.
Shopify may also use information obtained from your interactions with our store, other merchants, and the Shopify platform to provide certain features, security, analytics, and personalized services.
In certain circumstances, Shopify may act as an independent controller of your personal information.
For more information about how Shopify uses your personal information and the rights you may have, you may review Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
6. Cookies and Similar Technologies
Our store and our service providers may use cookies, pixels, and similar technologies to:
* Keep the website functioning.
* Remember your preferences.
* Keep products in your cart.
* Analyze traffic.
* Prevent fraud.
* Personalize content.
* Measure advertising.
* Improve our Services.
You may manage cookies through your browser settings. However, disabling certain cookies may prevent some parts of the store from working properly.
7. Third-Party Websites and Links
Our Services may contain links to websites or platforms operated by third parties.
PawHoney Home does not control and is not responsible for the privacy, security, content, or operation of those websites.
Before providing personal information on an external website, we recommend reviewing its privacy policies, terms, and conditions.
The inclusion of an external link does not necessarily mean that PawHoney Home endorses that website, service, or content.
8. Photographs and Third-Party Content
When you submit a photograph or content that includes another person, pet, logo, character, trademark, illustration, or design, you represent that you have the necessary rights or permissions to use that content.
PawHoney Home reserves the right to refuse orders that include:
* Illegal material.
* Content that infringes copyrights or trademarks.
* Photographs used without consent.
* Threatening, discriminatory, or offensive content.
* Explicit or inappropriate images.
* False or fraudulent information.
The customer is responsible for all content submitted for product personalization.
9. Children’s Personal Information
Our Services are not directed toward minors, and we do not knowingly collect personal information directly from children.
Purchases must be made by a person who has the legal capacity to enter into a contract in their jurisdiction.
If you are a parent or legal guardian and believe that a minor has provided us with personal information without authorization, you may contact us to request its deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined under applicable law, the personal information of individuals under 16 years of age.
10. Security of Your Information
We take reasonable measures to protect the personal information under our control.
However, no security, storage, or internet transmission system is completely secure. Therefore, we cannot guarantee absolute security.
We recommend that you:
* Do not share your account password.
* Use strong passwords.
* Do not send sensitive financial information by email or social media.
* Confirm that you are using our official website before making a payment.
11. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to:
* Process orders.
* Provide the Services.
* Manage your account.
* Handle complaints.
* Process replacements or returns.
* Comply with tax, accounting, and legal obligations.
* Resolve disputes.
* Prevent fraud.
* Enforce our agreements and policies.
Photographs, designs, and instructions used for personalized products may be retained for a reasonable period to manage the order, resolve quality problems, or prepare a replacement.
When the information is no longer needed, we may delete it, anonymize it, or retain it when required by applicable law.
12. Your Privacy Rights and Choices
Depending on where you live, you may have some of the following rights:
Right to Access
You may request information about the personal information we maintain about you.
Right to Correction
You may request that we correct inaccurate or incomplete personal information.
Right to Deletion
You may request the deletion of certain personal information, subject to exceptions permitted by law.
Right to Data Portability
You may request a copy of certain personal information in a usable format and, when applicable, request that it be transferred to a third party.
Right to Withdraw Consent
When processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing completed before your request.
Right to Object to Certain Processing
You may have the right to object to the use of your information for marketing, targeted advertising, the sale or sharing of personal information, depending on the laws applicable where you live.
Right to Restrict Processing
In certain jurisdictions, you may request that we temporarily restrict how we use your personal information.
Right to Appeal a Decision
Depending on applicable law, you may have the right to appeal our decision regarding a privacy request.
To exercise your rights, you may contact us using the information provided in the “Contact Us” section.
We may request additional information to verify your identity before completing a request.
You may also designate an authorized representative when permitted by applicable law. In that case, we may request proof of authorization and may verify your identity directly.
We will not discriminate against you for exercising your privacy rights.
13. Targeted Advertising and Opt-Out Preferences
Depending on where you live, you may have the right to opt out of:
* The sale of your personal information.
* The sharing of your personal information.
* The processing of your information for targeted advertising.
* Certain profiling activities.
When our website detects a valid Global Privacy Control signal, we may treat it as an opt-out request for the browser and device being used, as required by applicable law.
Except for signals recognized under applicable law, we may not respond to browser-based “Do Not Track” signals.
14. Communication Preferences
You may unsubscribe from promotional emails by using the unsubscribe link included in those messages.
You may also request that we stop sending promotional communications by contacting us at:
pawhoneyhome@gmail.com
Even after you unsubscribe from promotional communications, we may continue to send messages that are necessary regarding:
* Your orders.
* Payments.
* Shipping.
* Personalizations.
* Customer service requests.
* Account security.
* Important changes to our terms or policies.
15. Complaints
If you have a question, concern, or complaint about how we handle your personal information, you may contact us using the information provided in the Contact Us section.
Depending on where you live, you may also have the right to:
* Appeal our response.
* File a complaint with the appropriate data protection authority.
* Contact the attorney general or other relevant state authority.
16. International Data Transfers
Your personal information may be transferred, stored, or processed outside the country or state where you live.
When required by applicable law, legally recognized safeguards will be used for international transfers, such as standard contractual clauses or other mechanisms approved by the appropriate authorities.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
* Changes in our business practices.
* New products or services.
* Changes to the Shopify platform.
* Legal or regulatory changes.
* Improvements to our security measures.
* Changes to our service providers.
We will publish the updated version on our website and update the date shown in the “Last updated” section.
When required by law, we will provide additional notice of material changes.
18. Contact Us
To ask questions about this Privacy Policy, file a complaint, or exercise your privacy rights, you may contact PawHoney Home using the following information:
PawHoney Home
Email: pawhoneyhome@gmail.com
Telephone: +1 240-424-1195
Mailing address: 5260 Keeport Dr, Pittsburgh, PA 15236, United States